- Items covered by the ENCOM Warranty will be repaired or replaced and shipped back at no cost. A replacement unit is at the discretion of the company.
- Dealers or Customers with an RMA requiring out of warranty or non-warranty repair will be contacted by an ENCOM Representative who will provide estimated costs for the required repair. These costs will include labor, billed out at $75.00 per half hour, plus materials. Return shipping charges will be paid by the Client.
- Units tested with no fault found, whether under warranty or not, will be assessed an evaluation fee of $75.00.
- If a Customer submits an out of warranty or non-warranty unit to ENCOM for repair and declines to have the unit serviced after ENCOM has tested or otherwise evaluated the unit, the Customer will be charged for ENCOM’s time spent on such testing and evaluation and other applicable charges. The minimum assessment fee is $75.00. If the customer chooses to purchase a replacement unit within 30 days, the $75.00 assessment fee will be waived.
We are unable to repair legacy radios that do not appear in the Radio Category/Model Number dropdowns, below. If the radio you wish to have repaired does not appear in the dropdowns, please contact your ENCOM-authorized dealer or distributor who sold you the product to discuss alternate options.